The people who answer have run a VAR
Support is not a department we outsource. You reach the team that builds and runs the platform, in Dublin, Ohio, and you keep reaching the same people for years. Customers tell us this is why they stay.
VARCommerce support is in-house and US-based: the team in Dublin, Ohio that builds and operates the platform answers the phone and email, and you reach a person who knows the platform, not a ticket queue. Onboarding, distributor feed setup and training are included in every engagement, and there is no outsourced first tier. Customers describe the team as accommodating and quick to improve the system around their needs.
How to reach us
- Phone. +1 (614) 662-5100. You reach a person who knows the platform.
- Email. support@varcommerce.com for customers; sales@varcommerce.com for everyone else.
- Help documentation. Release notes and how-to articles in the VARCommerce Help space.
What onboarding includes
- Connecting your distributor feeds with your reseller credentials.
- Importing customers, price lists and open quotes.
- Configuring storefronts, contracts and integrations you use.
- Training your team on your own deals during the 30-day trial.
Why it is different
Larger platforms route you to a first-tier queue that has never quoted a server or fought a distributor return. Our team has, because the company was started by a VAR to fix its own operations. When you describe a problem in reseller terms, the person on the line understands it.
"Your support is top notch, definitely the best I have ever experienced, and by far one of the best selling points with VARCommerce. It's rare that my question isn't addressed and resolved in the same day."
"The VARCommerce team is always looking for different ways to improve and make the system more efficient, and they have been more than accommodating to my needs."
Frequently asked questions
Is VARCommerce support outsourced?
No. Support is answered in-house in Dublin, Ohio by the team that builds and operates the platform.
How do I reach support?
By phone or email. Customers use support@varcommerce.com and +1 (614) 662-5100, and the person who answers knows the platform and the reseller business.
Is training included?
Yes. Onboarding and training on your own deals are part of every engagement and of the 30-day trial.
Can you build an integration we need?
The platform exposes a REST API and the team has built customer-specific connections; ask during the demo.